Refund Policy

Damages and issues

  • Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

  • Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


  • Exchanges/Returns for flower + pre-rolls are not accepted.

Lost in the Mail

  • If your order is considered "Lost in the Mail" you will have the option to have your order re-shipped or refunded. If your tracking states "lost in the mail" or tracking has not updated for more than 14 business days, please contact our customer service chat immediately. TWB will conduct a 4-5 business day long investigation. After the investigation is completed, and your order is determined "lost in the mail" you will be given the option to have your order re-shipped or refunded. Delayed shipping speed is not considered "lost in the mail".


  • When a refund is issues, it can take 2-5 business days for the amount to reflect back into your bank account or on your card statements. After a refund is issued, you must wait for your banking institution to process the refund before it appears back in your account. 

Tracking States Delivered 

  • After your tracking states "delivered" no returns or refunds will be permitted. TWB DISPO does not issue any refunds for any order confirmed "Delivered" via the tracking link. TWB DISPO does not replace, re-ship, or refund orders that are stolen after confirmed "Delivered" via tracking number. 
  • If you believe your order was not delivered after tracking stated “delivered” you may File a claim with your shipping carrier. 

Wrong Address Entered at Checkout:

  • If you enter the wrong address at checkout, contact our customer service chat immediately  with your order number and updated/correct address. If you do not contact us before your order is shipped, TWB wil not be liable for your order being shipped to the wrong address. If you enter the wrong address at checkout and do not contact us to change the address, no refund will be issued. Once an order is shipped, the customer agrees to hold all responsibility physically and financially for an order being shipped to the incorrect address due to the customer entering the incorrect address at checkout.
  • If a customer enters an incorrect address at checkout, and the order is returned to sender and gets delivered back to TWB DISPO facility, TWB DISPO can reship the order back to the customer with the correct updated address which will cost a $10 reshipping fee. A return to sender via USPS/UPS can take 2-6 weeks to return back to return back to the TWB DISPO facility/address, and can sometimes take longer. All customers placing any orders at agrees and understands that they need to wait for their order to be returned to TWB DISPO before the order can be reshipped. All customers placing any orders at agrees that no orders will be refunded or reshipped until the original order is returned to sender (TWB DISPO Facility).
  • All customers that order at agree that filing a dispute with their banking institution for a return to sender due to the customer entering the incorrect address at checkout will result in a null and voided dispute with their banking institution, which is backed and supported by this Refund Policy. 
  • Any customer that files a dispute with their banking institution for a return to sender agrees that TWB DISPO will file a counter dispute as a false dispute, resulting in a $200 charge/fee along with possible larceny and/or felony charges to said customer. 
  • Any customer that orders from agrees that they understand and agree to all bullet points in the “wrong address entered at checkout” section of this Refund Policy. 

Return to Sender

  • Should an order ever be returned to sender and the address entered at checkout was correct, the order will need to arrive back at the TWB DISPO FACILITY return address before that order can be reshipped or refunded. If the customer chooses to have the order refunded after the order being returned to sender arrives back at the TWB DISPO FACILITY, there will be a 20% restocking fee, totaling to 20% of the subtotal on that order, along with a $15.00 re packaging fee. The restocking fee and repacking fee will be deducted from the total refund amount. 

Express Shipping Option

  • CUSTOMERS SELECTING “EXPRESS SHIPPING” at checkout will receive USPS Priority shipping. Priority shipping is usually 1-3 business days, plus 1 business day processing time. Most Priority shipping arrives in 1-2 business days from the time the order was shipped, but this is not guaranteed. If Priority Shipping is delayed, no refunds or store credit will be issued after TWB DISPO paid for priority shipping to ship out that customers order  

Business Days

  • Business days are Monday through Friday
  • Saturdays & Sundays are not business days. 
  • Holidays/National Holidays are not considered business days.

Canceling Orders

  • Orders can be canceled and refunded ONLY if the order has not been shipped yet.
  • To cancel an order before it’s shipped, you must contact the customer service chat 💬, click instant answers, then click “cancel order”, then follow/complete the prompts. 
  • Orders that have already been shipped are not eligible to be canceled or refunded. 
  • After an order has been shipped and the tracking number has been issued, that order cannot be refunded or canceled. 

DISCLAIMER: Anyone making a purchase on this website agrees to all information on this refund policy. By making a purchase on this website you agree that you understand every article of information on this website and that no returns or refunds are accepted, unless your order is considered "lost in the mail"